For courses in quality management, quality engineering, quality technology, and continuous process improvement. A comprehensive guide to becoming an effective quality manager and decision maker
Quality Management for Organizational Excellence: Introduction to Total Quality, 9th Edition, helps current and future quality managers and decision makers gain the knowledge and skills they need to achieve organizational excellence. This practical text covers all key quality management concepts, providing a balanced focus on both people and technical aspects of quality.
Key Features:
- Section I: Focuses on “people aspects” such as leading change, employee empowerment, training, team building/teamwork, and conflict management.
- Section II: Covers “technical aspects” including continual process improvement, SPC, Six Sigma, Lean, Lean Six Sigma, and benchmarking.
- Topics have been updated to reflect the latest trends and information in the field of quality management.
- Each chapter includes a summary, key terms and phrases, factual review questions, critical-thinking activities, and discussion cases to support learning and application.
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NOTE: This only consists of the eBook Quality Management for Organizational Excellence Introduction to Total Quality 9th Edition, in the original ePub format. A high quality converted PDF (page numbers matching physical book) is also included for free. No access codes are included.
