Building Trust and Constructive Conflict Management in Organizations – eBook

Building Trust and Constructive Conflict Management in Organizations, (PDF) delivers the latest theoretical insights and practical intervention methods to (re)build trust between organized employees and management in organizations. Providing a multidisciplinary perspective on trust and conflict management in organizations, the ebook draws from diverse fields like organizational psychology, business, industrial relations, law and sociology. It studies the often encountered breaches of trust between management and organized workers, and the resulting destructive social conflicts, strikes, social actions or dramatic business decisions. Its emphais is on trust and conflict management at the organizational level in an industrial relations context: that of employee representatives and management. The ebook introduces a new theoretical approach: the Tree of Trust, designed to analyze and mediate the interconnected levels of distrust and trust in industrial relations. It offers case studies and practical recommendations to build trust and constructive conflict management in the organizations, and demonstrates these by means of experiences from different countries around the globe

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