Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes, 2nd Edition, (PDF) offers current and future organizational leaders with the skills and knowledge necessary to avoid and manage every common source of conflict faced at work. Great leaders and managers understand they must communicate effectively, lead diverse teams, offer effective feedback, meet customer expectations, attend to organizational culture, and proactively manage relationships with regulators and vendors. This ebook provides skill-building exercises to help you lead effective meetings, make strong teams, conduct performance appraisals that encourage team members, train employees and other managers through difficult times, and make a positive brand image for both your organization and your own career.
The ebook is divided into three sections: Conflict Management & Collaboration basics, including assessments designed to grade your current skills and set objectives for growth; Strategies for preventing conflicts inside your work teams and organizations, including tips for giving feedback, encouraging team members, and creating positive organizational cultures; and Processes and skills for improving relationships with external stakeholders such as customers, vendors, and regulators. Comprehensively updated, this new edition includes a greater number of skill-building exercises, discussion questions, and goal-setting suggestions to enable the active transition of these skills from the printed page into your daily work life.
NOTE: The product only includes the ebook, Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes, 2nd Edition, in PDF. No access codes are included.
Reviews
There are no reviews yet.