Answer: Immediately! It’s emailed to you as soon as the order is confirmed. You can also go to ‘My Account‘ (if you made one before or while ordering) and download your purchases from there.

Answer: Sometimes, the email goes to the SPAM folder. Please check that as well. If you don’t keep SPAM emails or can’t find ours, please message/email us with your order number or email you used for the order, and we’ll resend you the link within 24 to 48 hours.

Answer: All our textbooks/ebook are permanent and without any form of restrictions. You bought it, and you OWN it. Forever. You can print it without any restrictions and download it to as many computers, tablets, or phones (that you own). Please just don’t share them, as that won’t be right 🙂

Answer: No, none of our products included ANY access codes/web access, etc. We don’t sell access/Smartconnect/Cengage or any codes.

Answer: Please email or message us. If you can, describe the problem in as much detail as possible.

Answer: Yes, Sure! Tell us the order number or email you used for the order, and we’ll convert it for you at no cost. 🙂 The formatting/page numbers of a converted PDF will NOT match the physical books exactly.

Answer: Yes! Even if we have not listed it, we do sell a lot of test banks, solution manuals, and other instructor resources at the lowest rates. However, recently most publishers have disallowed sales to students. If you don’t find something on our site, ask us, and we’ll let you know.

Answer: Yes. You can check our reviews on Socials, Trustpilot, etc. Plus, by the time of this F.A.Q (Jan 2026), we have served more than 31,000 happy students in over six years. Also, we never share or misuse your data. We also don’t store any payment information (as Stripe or PayPal processes that). We do use Google Analytics for tracking the number of visitors and clicks.

Answer: Yes 🙂 We used to have a very generous refund policy, but unfortunately, it was abused a lot. So now we only offer refunds in specific cases. If it’s a genuine problem, we will refund you! See our refund policy from the menu for details. We do encourage an exchange instead.

Answer: We had a significant issue with our cloud services, most of which has been resolved. However, some links may cause problems. Please email us (do tell us the order number or the email address you used), and we’ll send you new and permanent links within 24 hours!

Answer: Some publishers only release an ePub format. IF the format of the textbook is in ePub, you’ll need a software like Calibre, or Kindle App to view it as the publisher intended (its called a REFLOWABLE format and adjusts pages according to screen size). Hence a Converted PDF will also have similar issue (page numbers and formatting won’t match the physical book). Sadly, there’s no solution (other than maybe a scanned PDF of the book, which is not always possible).

Answer: Most probably YES! Use the contact form below or email us!

Answer: Yes, just contact us. We can offer alternate payments as well (like PayPal, Crypto, Wise etc etc)

Answer: Sure, if you have any other questions, requests or issues, try the chat form below 🙂