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CompTIA A+ Guide to IT Technical Support (10 Edition) - eBook

CompTIA A+ Guide to IT Technical Support (10 Edition) – eBook

eBook Details

  • Author: Jean Andrews, Joy Dark, Jill West
  • File Size: 85 MB
  • Format: PDF
  • Length: 1218 Pages
  • Publisher: Cengage Learning; 10th edition
  • Publication Date: February 22, 2019
  • Language: English
  • ASIN: B07PDC1M3J
  • ISBN-10: 0357108299, 0357108485
  • ISBN-13: 9780357108291, 9780357108482

Newer edition available. See below

$13.00

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About The Author

Jean Andrews

Jean Andrews

Professor Jean Andrews has more than 3 decades of experience in the computer industry as well as more than 13 years of teaching in the classroom at graduate and undergraduate level. She has worked in a variety of businesses where Jean has written, designed, and supported application software.

Ms. Andrews has also managed a computer repair help desk and handled troubleshooting for wide area networks. She has written numerous ebooks on hardware, software, and the Internet. In addition to the bestselling A+ Guide To It Technical Support, she has also written the A+ Guide To Hardware: Managing, Maintaining And Troubleshooting. She lives in north Georgia.

Jill West

Jill West

Professor Jill West, a C.I.S. instructor at Georgia Northwestern Technical College, contributes to the development of creative teaching resources a unique mix of experience in business, writing, and education. She has taught students of all ages, from kindergarten to college, and has used a flipped classroom method, distance learning, and a hybrid teaching technique to cover a wide range of topics.
She has also provided invaluable educational advice.

Ms. West has played a key role in the creation of critical-thinking simulations for a number of Cengage's computing courses. She speaks at regional and national conferences and international webinars on a regular basis, and she frequently offers CompTIA certifications to students and train-the-trainer workshops to instructors.
She's also a member of A.W.S. Educate's inaugural cohort of Faculty Ambassadors for 2019.

Joy Dark

Joy Dark

Joy Dark Shelton has worked as a help-desk technician for a corporation with a presence in 29 states, offering first-level service. Her CompTIA A+ and HIT certifications have also come in handy when working as a second-tier technician in hospital IT and as an operations professional building support procedures and structures. Ms. Shelton has taught online IT and English as a second language in the United States and South America as an instructor.

Find a comprehensive introduction to IT technical support as Andrews/Dark/West’s Comptia A+ Guide To It Technical Support, 10th Edition, (PDF) describes how to work with users as well as install, maintain, troubleshoot, and network computer hardware and software. This step-by-step, highly visual popular approach uses CompTIA A+ Exam objectives as an outline to prepare you for 220-1001 and 220-1002 certification exams. Every chapter covers core and advanced topics while focusing on the practical application of the most current technology, techniques, and industry standards. You study the latest hardware, security, Active Directory, operational procedures, virtualization, fundamentals of scripting, cloud computing, mobile devices, and Windows 10 as you prepare for success as an IT support technician or an administrator.

Additional ISBNs: 978-0357108291, 978-0357108482, 035739271X, 0357108361, 978-0357392713, 9780357392713, 9780357108369, 978-0357108369

A newer edition is also available. See related books below

P.S. Contact us if you want Comptia A+Guide To It Technical Support 10th Edition, testbank, or any other instructor resources.

NOTE: The product only includes the ebook, Comptia A+Guide To It Technical Support 10e in PDF. No access codes are included.

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